IT Help Desk with Spanish- 1st/2nd line
Kraków
IT Help Desk with Spanish- 1st/2nd line
Kraków
Nr Ref.: 1073048
Kraków
Nr Ref.: 1073048
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our Client, internationally recognized company from pharmaceutical industry, we are looking for IT Help Desk (1st/ 2nd line) to join its Business Centre in Cracow.
IT Help Desk will be part of a Service Desk team in Krakow providing first-level support. Support is delivered by phone, on chat, mail or via requests from self-service portal, and all cases are recorded in a global ticket system. While working at this role, you will have a chance to gain international experience- you will be supporting centers located in Europe, Asia and the Americas.
As an IT Help Desk you will be responsible for ensuring restoration of normal service as quickly as possible with a minimum disruption to the business, providing IT support to employees and external consultants worldwide, troubleshooting issues during and post upgrade.
An ideal Candidate needs to speak fluent English (B2/C1) and Spanish (C1). University degree in IT field and 1-2 years of professional experience in IT related area are required. Very good knowledge of Windows 7, Active Directory, SharePoint, Exchange/Outlook 2010, ticket system etc. is a must.
Our Client offers high performance culture allowing individual to drive the improvements and participate in the different projects, opportunities of professional and personal development as well as attractive salary and benefits package.
Sounds interesting? Do not hesitate and apply!
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