IT Helpdesk Technician
Kraków
IT Helpdesk Technician
Kraków
Nr Ref.: 1063247
Kraków
Nr Ref.: 1063247
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our Client, the international IT company located in Kraków, we are currently looking for IT Helpdesk Technician.
IT Helpdesk Technician will be responsible for 1st, 2nd and 3rd line support for desktop and enterprise applications regarding e-mail, network, connectivity issues, remote access and hardware issues. Troubleshooting, building relationships with customers, handling software and hardware problems as well as following internal IT processes will be also a part of this job. The person will deal with logging, prioritising and assigning calls, voicemail, emails and walk-up requests in the IT ticket system.
Successful Candidate should possess Bachelor’s Degree in IT, at least 2-3 years of experience on IT helpdesk-related position and knowledge of PC Hardware troubleshooting related to PC, laptops, printers and monitors. Moreover, IT Helpdesk Technician should possess basic skills regarding Microsoft Windows Operating Systems, Microsoft Office, network connectivity and communication protocols. The Candidate on this position needs to be communicative, committed to his work, proactive and self-guided person. Very good knowledge of English language is a must, being familiar with ITIL, Six Sigma, SSAE 16 / SAS70 will be a plus.
Our Client offers private healthcare, Multisport Card as well as the possibility of professional development in well-recognised company.
If you are interested in this position, do not hesitate to send us your CV in English.
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