IT Helpdesk with English
Miejsce pracy: Poznań
Nr ref.: JO-1606-333554 wrocangAF3524_4
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
Currently for our Client, a fast growing Shared Service Centre (SSC) in Wrocław, we are looking for Candidates for a position of IT Helpdesk Specialist with English
Your responsibilities:
- Providing a first line IT support, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.
- acting as a point of contact through phone, chat, email and portal;
- ensuring incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner;
- creating and maintaining positive relations with clients;
- supporting other team members in everyday activities.
Our requirements:
- Experience in Help Desk/Service Desk or Customer Service role;
- very good command of Excel;
- fluency in English language;
- very good verbal and written communication skills;
- a communicative, open-minded person, team-player;
- willingness to work in the fast-changing environment.
We offer:
- Working on shifts - only 4 days a week;
- opportunity to develop skills in the fast growing organization;
- attractive salary and compensation package;
- great work atmosphere;
- possibility for further promotions and career path development.