IT Infrastructure Operations Specialist
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
IT Infrastructure Operations Specialist
Miejsce pracy: Wroclaw
Nr Ref.: VR-22410
Responsibilites
- diagnosis and resolution of HW/servers/network/voice technology related issues,
- liaise with third-level support groups when an additional support, advice or escalation is required,
- contribute to recovery of IT infrastructure during Major Incidents,
- manage and perform allocated tasks, projects, initiatives, check progress, report results to peers and higher management,
- close cooperation with Corporate Real Estate Services and IT management on initiatives and maintenance works impacting CoE offices in Poland,
- support all ITIL processes, in particular the Incident and Problem processes.
Requirements
- Proven in-depth knowledge of IT infrastructure – network topology and HW, servers administration, IP PBX telephony system, assembling process of IT HW, print environment.
- Proven extensive experience of support of end user environment, as well as core IT infrastructure.
- Attention to details, understanding of importance and impact of conducted IT infrastructure changes, strong situational analysis and decision making abilities.
- High level of customer focus and empathy.
- Excellent verbal and written communication skills, fluent written and spoken English.
Desired Skills and Qualifications:
- master degree or equivalent work experience,
- patience and creativity, conflict management skills,
- ability to work in a heavily multitasking environment, frequently under pressure, on time shifts and office locations changing every week,
- ability to work outside business hours, during evenings and weekends,
- experience in cooperation within multi-site organization,
- strong teamwork and communication/information sharing,
We offer
Team of 15+ highly motivated engineers, allocated across 3 offices in Wroclaw. Office allocation changes on weekly basis. Onsite end-users support with significant diversification of tasks types. Very high team spirit and knowledge sharing attitude. Open and honest communication, high standard of professional behavior required in this, client-facing, service team. Close cooperation with Corporate Real Estate department, Network team, 1st, 2nd and 3rd level Supporting groups, locally and worldwide.