Requirements
Essential:
- Good English language skills (B2);
- Excellent knowledge of Windows 7 and Windows 10;
- Good knowledge of MS Office package;
- Basic knowledge of and experience in troubleshooting networking issues;
- Basic knowledge of Active Directory
- Basic knowledge of Microsoft Server systems.
- Experience in customer care;
- Basic ITIL knowledge;
Nice to have:
- German language
- At least BSc degree in ITC or similar
- IT Hardware knowledge
Candidate’s profile
- Well motivated team player with ability to work under pressure and in changing environment;
- Be able to work with minimum supervision and perform under pressure to tight deadlines;
- Able to work effectively and flexibly in a small team;
- Well structured multi-tasking skill;
- Attention to details;
- Proactive and ‘can do’ attitude.
Job description
- Delivering a high quality, professional and proactive day to day service to client, within agreed SLA’s
- Handling incidents and service requests
- Resolving onsite support issues( IMAC (Installations, Moves, Adds and Changes))
- Assets management
- Desktop systems installation and maintenance
- Applying business and technical knowledge to meet resolution targets;
- Adhering to escalation procedures
What we offer
- Working in a close-knit team and a friendly atmosphere
- Development of expert or leader competences
- Bonuses, including those for recommending new employees
- A wide range of training and co-financing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Employee volunteering opportunities and interesting CSR projects
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling
About us
Capgemini is one of leading global companies offering consulting, IT technologies.
The Cloud is fashionable - everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.