IT Manager (Incident Management)

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
On behalf of our Client, the leading global advisor in the area of risk and people, we are currently looking for Candidates interested in IT Manager position for new investment located in Kraków - Technology Restoration and Availability Control Centers (TRACC).

Your new role
On this position you will lead the service restoration process during major incidents, minimize disruption to business by efficiently identifying incident causes and determining the right course of actions leading to incident closure. Your main responsibilities will be ensuring efficiency of the Incident Command process, leading and coordinating recovery actions, defining key performance indicators and reporting incident metrics. Moreover, you will cooperate with other teams due to identifying improvement opportunities and ensuring end-to-end success of process.

What you'll need to succeed
To be successful Candidate you need to possess 8-10 years of experience in technology leadership and management gained in large global enterprise environment. You should have strong knowledge of industry-recognized frameworks, relevant technologies (e.g., Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure) and IT service delivery. This position also requires excellent analytical and communication skills.

What you'll get in return
Our Client offers opportunity to build a state-of-the-art command centre from scratch, career growth and Competitive salary with benefit package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl