IT Manager (Problem Management)

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
On behalf of our Client, the leading global advisor in the area of risk and people, we are currently looking for Candidates interested in IT Manager position with Problem Management specialization for new investment located in Kraków - Technology Restoration and Availability Control Centers (TRACC).

Your new role
On this position you will work in a technology restoration and availability command center. Your primary responsibilities will be executing the Problem Management process tasks adherence with global and local requirement, driving implementations of standard execution, escalating risks and coordinating with the Problem Management Global and Regional Process Owners regarding issues like process standardization or process improvement projects. Moreover, you will be in charge of providing regular feedback, coordinating problem resolution involving internal support groups, vendors, suppliers, customers and managing any roadblocks.

What you'll need to succeed
To be successful Candidate you need to possess experience with ITIL V3, specifically in the area of Incident, Problem and Change Management, as well as with driving problem management processes and driving problem fixes in various infrastructure domains like network, distributed, mainframe platforms. You should have knowledge of tools like BMC Remedy, Service Now. This position requires excellent analytical, problem solving, resolution and communication skills.

What you'll get in return
Our Client offers opportunity to build a state-of-the-art command centre from scratch, career growth and Competitive salary with benefit package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl