IT On-Site Support Engineer

Recruitment process for this position and onboarding trainings are conducted online.

                     

What do you need to start?

• Excellent administrative knowledge of Windows 7 and Windows 10 Professional OSes
• Basic knowledge of and experience in troubleshooting networking issues, basic knowledge of Active Directory
• Good knowledge of MS Office 365
• Experience in customer care
• Willingness to work in shifts during regular office opening hours, outside office opening hours on occasion and willingness to travel to other office locations on occasion
• Good English language skills (B2)

 

What duties will help you grow?

• PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users, PC and PC supply provisioning, hardware maintenance
• 2nd/3rd level of helpdesk for our employees
• On-site support (hands & eyes) during internal projects, for infrastructure teams, Service Desk and others
• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems, etc.)
• Working with BMC Remedy & ServiceNow ticket registration systems, paperwork for asset & finance management, other related tasks given by supervisor/managers

 

What have we prepared for you?

Space where you can develop yourself:

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere:

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

• Private medical care which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.
Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).