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IT Operations Associate Manager

Accenture Sp. z o. o.


8 dni temu

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

IT Operations Associate Manager

Workplace: Warszawa

Nr Ref.: 00719027

Day in life:
  • Capable of quickly assessing and responding to system alerts, monitoring thresholds and analyzing trends
  • Managing multiple monitoring and reporting platforms with a proactive mindset
  • Anticipating issues and guiding your team through complex situations
  • Uncovering the “why” of any situation, open around figuring what does work and what doesn't
  • Measuring, analyzing and communicating important project metrics to ensure common understanding or facilitate change
  • The mental dexterity needed to handle a healthy level of ambiguity, adapting to changing priorities and continuously finding areas to deliver value
  • The ability to bridge the gap between technical and business, and improvement discussions with people of all skills (business, technical, leadership)
  • Building and leading a diverse group of people, including providing performance feedback, coaching and mentoring
  • Manages medium-small sized teams and/or work efforts at a client or within Accenture
  • Creating a thriving atmosphere for your operations team 
  • Working on cross-functional teams
Key responsibilities:
  • Assist in the administration, testing, maintenance and support of internal Access Management services and associated applications or infrastructure
  • Cooridinates troubleshooting bridge calls for Critical outages 
  • Performs support of identified incidents with intention to resolve. If escalation is required, will document troubleshooting efforts in incident ticket and immediately alert responsible party for resolution
  • Enhancing existing and implementing new technologies and applications through participation in team projects or initiatives 
  • Perform Problem Management and Continuous Improvement duties - RCA, gap analysis, known errors database, root cause fix
  • Review changes to service infrastructure as required by change projects or intelligence. Actively educate stakeholders on knowledge in all matters related to services in scope
  • Team Competency and Skill Management - develops and maintains product knowledge, business and professional skills
  • People Development and Management - providing performance feedback, coaching and mentoring
  • Process Quality - creates and maintains documentation of procedures and standards
  • Requires minimal guidance when determining methods and procedures on new assignments
  • Applies an effective strategy to achieve goals
  • Propagates good examples that others can follow
  • Primary upward interaction is with direct supervisor or team leads. Generally interacts with peers and/or management levels at a client and/or within Accenture
What we do expect form you? 
  • Bachelor Degree in Engineering, Computer Science/Information Technology, or its professional equivalent
  • At least 6 years of experience supporting large infrastructures
  • At least 2 years of DevOps experience or comparable experience
  • At least 2 years of experience supervising small to medium size teams, managing expectations, delegating and follow through on tasks


  • Understanding of Access Management tools and solutions (AD, Azure AD, SSO, MFA, SailPoint)
  • Skills in analysis and solving moderately complex problems. Typically creates new solutions, leveraging and - where needed - adapting existing methods and procedures
  • Energetic self-starter, able to get things done in a fast-paced environment. Be transparent and open around what does work and what doesn't
  • Requires understanding of the strategic direction set by management as it relates to team goals
  • Ability speak up and raise issues/questions
  • Foster an environment of collaboration, trust, and accountability
  • Significant organisational and leader skills with ability to manage multiple deadlines and effectively prioritise
  • Ability to bring new ideas and approaches to the table
We offer:
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

If you are interested, please send your application by clicking on the button:

 Apply ONLINE 



When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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Accenture Sp. z o.o.

Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.

W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów.

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