IT Operations Clerk

In this exciting role you will operate with Active Directory and Exchange server in order to support JTI customers located worldwide.

• Process IT requests related to Active Directory, Exchange management and Access management in accordance with the existing standards, policies and Service Level Agreement
• Perform analysis, troubleshooting and processing of Incident requests related to Active Directory and Exchange management
• Participate in projects, global initiatives, and other relevant assignments aimed to improve quality and efficiency of the service provided

• University degree (preferably Technical University) or education in progress
• Good command of English (working in an English speaking environment)
• Ability to concentrate on work details for a long period of time
• Ability to work with a huge information flow under the time pressure
• Good customer service skills
• IT experience in customer support or IT system administration (esp. with Active Directory and Microsoft Exchange) is a plus

• On-going development
• Exciting and diverse culture, innovative technologies and constant quest to do things better