Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2014. Its home page is http://www.accenture.com/.
Accenture Operations is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
IT Processes Coordinator
Workplace: Warszawa
Nr Ref.: 00267409
Job Description:
- Monitoring and adjustments of ITIL processes (Incident - / Change -/ Problem Management)
- Administration of the required tools for ITIL processes
- Incident coordination
- Internal and end client communication
- Further tasks in the change management area:
- Table all RFCs for a CAB meeting, issue an agenda and circulate all RFCs to Change Approval Board (CAB) members in advance of meetings to allow prior consideration.
- Decide which people will come to which meeting, who gets specific RFCs depending on the nature of the RFC, what is to be changed, and people's areas of expertise.
- Chair all CAB meetings.
- After consideration of the advice given by the CAB or E-CAB, authorize acceptable Changes.
- Issue maintenance and release schedule
- Liaise with all necessary parties to coordinate Change implementation, in accordance with schedules.
- Communicate Maintenance work/service outages to the impacted communities
- Enforce change compliance throughout the organization
- Update the Change Tickets with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
- Review all implemented Changes to ensure that they have met their objectives from an operations pov.
- Refer back any that have been backed out or have failed. Review all outstanding RFCs awaiting consideration or awaiting action.
- Analyze Change records to determine any trends or apparent problems that occur.
- Close RFCs.
- Produce accurate management reports if requested.
- Coordinate change management tasks and ensure compliance from other members of the IT Support organization
- Cooperate with other team members to deliver client service (e.g. through providing back-up during sickness and vacation)
- Give the client early visibility to changes which will require action from their technical teams/users
- Manage internal and external client expectations around change requests
- ITIL Knowledge on Foundation Level
- Strong Process Knowledge
- Accurate Workstyle, strong reliablity
- Excellent Communication Skills
- Teamplayer in global Collaboration
- Knowledge in Change Management Tools (optional)
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Attractive social package
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Trainings and development programs
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Good opportunities for career development and career planning
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Significant work atmosphere and tools
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Home office
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"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.Check out all our job vacancies at our website: www.pracaaccenture.pl
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"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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