IT Service Delivery Lead

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
For our Client, an internationally recognized company, we are searching for Candidates interested in role of IT Service Delivery Lead.

Your new role
On this position you will be managing the delivery of Global Service Desk services, remote Client support services and transactional access management services to company’s business units across the world. As a IT Service Delivery Lead you will be also responsible for driving the continuous improvement of the IT delivery capabilities and performance, and working closely with global IT teams on service strategy, design, transition and operation. Additionally, you will be in charge of identifying opportunities to leverage technology to improve service delivery. Moreover, you will be responsible for managing IT staff including training, development, performance feedback, promotion and salary decisions.

What you'll need to succeed
To be successful Candidate you should hold degree with a major in IT or business and at least 8 years of experience in large corporate IT organization, including service desk leadership. Additionally, you need to have experience in work at global shared services environment. You should have experience with ITIL incident and problem management and knowledge of HP Service Manager. You need to have organizational, interpersonal and employee management skills. We are looking for candidates with can-do attitude, active and independent. Due to work in international environment very good English knowledge is required. Professional experience in building and creating IT departments is consider as an advantage.

What you'll get in return
Our Client offers interesting work and career development opportunities. Additionally, you will get a competitive salary and attractive social package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl