CORE Services operates on the market since 2010, we provide services to the largest institutions from the banking and financial sector, automotive, media industry, IT companies as well as dynamically developing software houses.
Currently, for our client operating we are looking for:
IT Service Delivery Manager in Networks
Miejsce pracy: Wrocław
Key Tasks and Responsibilities:
- Plan, direct and coordinate the efforts of suppliers’ and internal operations teams to manage and maintain BAU service
- Responsible for delivering IT services throughout the service lifecycle within the agreed service levels. Identify service vendors, establish services and manage vendor performance.
- Manage and provide visibility on the maintenance of network availability, reliability, maintainability, outage serviceability & continuity requirements against the cost justified service and operating/service level agreements for the service.
- Part of the team owning all network services including WAN, LAN, Voice & Security systems
- Collaborate and leverage IT competency centres and shared services
- Ensure sufficient communication with key stakeholders
Knowledge and Experience:
- Typically has 10 years of IT work experience, with at least 5 years of service and delivery management experience in global and complex environments
- 2 to 3 years of managing a global network service provider on behalf of an enterprise; or 5 to 6 years of leading a global network service provider’s delivery into an enterprise
- Leadership of similar scale network transformation, including selecting a service provider, building transformation plans, service transition and bringing into steady-state
- Experience of setting network strategy, proposing improvements, building a business case and initiating network projects
- Good understanding of network technologies such as SD-WAN, MPLS, VPNs, Routing, Switching & Voice protocols
Education:
- Bachelor's degree in computer science / information technology or equivalent experience
- Training/certification in ITIL, Agile, preferred
- Industry Certificates such as CCNP highly advantageous
We offer:
- Long-term cooperation,
- Employment contract,
- Attractive salary (based on your professional experience and technical skills),
- Flexibility to choose the form of contract (UoP/B2B),
- Private healthcare – LuxMed, Benefit system – Multisport card,
- Dedicated administrative consultant.