For our Client, a big international consulting company, we are seeking IT Service Delivery Manager / Transition Manager to support their internal and their client`s systems development.
Our client offers you great opportunities within a dynamically growing consultancy. You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation and project management skills. At our client you will discover a truly global culture, highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.
IT Service Delivery Manager/ Transition Manager
Wrocław
nr ref. 15/L4/16/24
Job description
- Interfacing with key client stakeholders and take end-to-end responsibility for a transition/service contract.
- Building and leveraging on long term relation with the client.
- Ensuring that all the targeted KPIs and SLAs are met in line with the client’s expectations as well as the contract.
- Working closely with our Program Manager and Partner.
- Taking complete responsibility for people and their performance during transition and later steady state.
- Applying a coaching model which is a part of Client`s learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
- Ensuring optimization of IT service processes and structures to increase their effectiveness and efficiency.
- Driving the continual service improvement process by developing methods, tools, knowledge and accelerators based on ITIL framework.
- Cooperating with our global service delivery and transition centers of excellence.
Requirements
- Masters degree preferably in area of IT technologies.
- 5+ years of profound work experience in a large multinational environment, ideally in the area of IT Service Management or IT Strategy (Service Delivery or Transition Manager role).
- Solid working knowledge and experience with ITIL (certifications would be an advantage).
- Broad technical knowledge of technologies used in service delivery.
- Willingness to travel across Europe.
- Excellent command of both English and Polish (German would be an advantage).
- Strong interpersonal skills and excellent communication style.
We offer
- Internal and external technical trainings.
- Language courses (German, English).
- Multisport card.
- Duty phone and laptop.
- Team building events (several times a year, a lot of trips abroad).
- Small gifts for various occasions.
- Life insurance.
- Private medical care (Medicover).
- An annual bonus to salary.
