TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
Our client is a company that has been developing unique products and solutions that benefit society and companies for over a hundred years. The company's motto has remained unchanged since the beginning of their activity: "We strive for excellence".
The story began with the invention of the "Ever-Sharp" automatic pencil (always sharp). Since then, they have regularly developed innovative products. They introduced to the market, among others, the first Japanese televisions and radios, as well as the world's first LCD calculators. And that was just the beginning.
After the lapse of a century, they continue to innovate thanks to award-winning products from many different sectors, such as Document Solutions, Managed Services, Visual Solutions and Energy Solutions, as well as equipment for sales outlets.
Currently, people are looking for their team for the position:
IT Service Desk Analyst (I and II support line)
CITY Warszawa
Ref. number: 39810#20060047
Responsibilities:
- Providing first/second level customer support for all IT Services and provide initial Incident diagnosis and where possible first level resolution (Incidents and Requests) according to SLA,
- Through rotation and roster provides IT support including fixing desktop / laptop / mobile device hardware and software issues and faults and Service Requests (queries, installations, moves, adds and changes),
- Supporting Microsoft operating systems and applications,
- Writing and updating technical knowledgebase documentation,
- Suggesting continuous improvement ideas that can expand to the broader team.
- work in 24/7 shifts (permanent 3 shifts from Monday to Friday, phone calls on weekends)
Requirements:
- Proficient in written and verbal communication in the English language (min B2 level) - we do not require knowledge of Polish
- 1-2+ years experience in a technical support environment, call center, or help desk preferred
- 2 years experience in troubleshooting Microsoft based server & desktop operating systems issues
- Good knowledge and experience in troubleshooting of: Active Directory, Office365 Business, TCP/IP networking, firewalls, switches, Group Policy, DHCP, DNS
- Printers (errors, printer configurations, including reinstalling drivers and changing printer options within Windows)
- Enterprise anti-virus suites (Webroot Secure Anywhere Business Endpoint Protection)
- Back-up technologies (ie. Datto)
- Knowledge of ITIL best practices
The candidate:
- Excellent customer service (willing to go the extra mile)
- Excellent communication skills (strong written and verbal communication skills)
- Has interest in learning about current/new/future technologies to help the Company, customers, themselves, and their team,
- Be able to manage/prioritize their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary
- Flexible, enthusiastic, hardworking & committed to a career within IT
- Excellent analytical and troubleshooting skills
- Good interpersonal skills (empathy, verbal dexterity, etc.)
- Ability to learn new systems and processes quickly
Additional advantages:
- Technical Certifications: ITIL foundation, SDI, CompTIA, A+, MSCE a plus
We offer:
- Employment based on employment contract
- Attractive salary
- Benefit package:
- medical care
- Multisport card
- life insurance
- English language co-financing
- Internal, external and industry training
- Ability to certify skills - paid by the company
- Opportunities for professional development for expert positions
- Experience in an international company