Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.
For our Client we are looking for IT Service Desk Analyst with good command in English. Are you interested in offer? Apply now!
IT Service Desk Analyst
Location: Wrocław
WRO/IT
Responsibilities
- Provide 1st line IT support
- Perform assessment, triage, research and resolution of basic incidents and requests
- Customer support via telephone and e-mail
- Registration of problems in the database
- Monitoring of applications
- Closing solved applications in the system
- Cooperation with the 2nd and 3rd support lines
Requirements
- Basic knowledge in the IT field
- Experience in Helpdesk/Service Desk or Customer Service will be an asset
- Very good command of English language (level C1)
- Excellent verbal and written communication skills and telephone manner
- Ability to build strong relationships
Offer
- Modern and comfortable office
- Attractive location in city center
- A wide range of benefits
- Stable employment
- Development possibilities
- Opportunity to work in international environment
