IT Service Desk Analyst

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, the internationally recognized institution located in Kraków, we are currently looking for a person interested in the position of IT Service Desk Analyst.

IT Service Desk Analyst will act as a second level help desk support, monitor systems and applications, manage the incident tickets, collaborate with support teams, communicate the issues, document incidents as well as interact with Business and Application teams. IT Service Desk Analyst will be also an escalation point for all system support teams and provide skilled support to the off-shore testing teams.

In order to be a successful Candidate you should possess BA/BS degree in Information Technology and about 2 years of experience on the similar position. Knowledge of mainframe and distributed software tools as well as tools such as Microsoft Office suite and Lotus Notes is also required on this position. IT Service Desk Analyst needs to possess exceptional customer service skills, strong verbal and written communication skills as well as experience in an ITIL environment. Fluency in communicating in English is a must.

Our Client offers stable employment conditions, work with the latest technologies, opportunities of personal and professional development as well as attractive benefit package.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl