For our Client we are currently looking for:
IT Service Desk Operator
Kraków
Nr ref.: 5740
Requirements:
- You are passionate about IT and have an IT-related degree or relevant working experience
- You possess strong technical experience in greater part of the following areas: MS Windows, Exchange 2010, RES Workspace Manager, MS Office, Citrix Xenapp, SCCM, Lync, Printing, Active Directory (DHCP-DNS-NTFS), LAN-WAN, End-user Hardware (Desktop, Laptop, Thin Client, Printers), etc.
- You have good knowledge of ITIL (preferably ITIL Foundation certified)
- You are able to pick up easily new technologies, procedures and applications
- You have an excellent knowledge of English
- You have excellent problem-solving skills and you are good at disciplined and structured way of working
- You have great communication skills and customer and service oriented attitude
- You are well organized and able to make quick decisions
- You are flexible for business travel, especially at the beginning where training will be foreseen on site in Maastricht
Responsibilities:
- Act as a single point of contact for all ICT related matters for the office in Cracow, the European Sales/Trading offices, the European external warehouses and the Asian Trading offices
- Respond to incoming calls and emails
- Register, classify and prioritize incidents, service requests & standard changes
- Investigate, diagnose (root cause analyses) and provide initial support
- Deliver resolution and service restoration according to priority
- Manage, monitor and track incidents, coordinate the communication and escalate to different resolver groups
- Advise user of steps which could be taken to avoid same problem occurring again
- Provide solution and document Work-arounds (RASCI, WIKI, etc.)
- Manage CMDB (asset management)
- Drive Continuous Improvement initiatives
- Provide on-site assistance for the Cracow office
- Coordinate central staging and distribution of IT equipment (TC’s, Notebooks, PC’s)
We offer:
- Attractive remuneration & benefits package (including private medical help, etc.) and interesting development opportunities
