ProData Consult is an international IT consultancy company specializing in delivering IT specialists for both long and short term projects. The company is headquartered in Copenhagen and has regional offices in several Western European countries. It has a particularly strong and stable position in Scandinavia. With ProData Consult you will find a well-paid job in your hometown, your country, or abroad, if you are willing to travel. Become an independent IT Consultant and a member of our international network – access the European labour market.
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IT Service Desk Specialist in IT Service and Support
Workplace: Łódź
Description:
As a Service Desk Specialist you will work together with Nordic Units in order to align local procedures to the Nordic standards and solve tasks that require independent judgment and own decisions on how they should be solved. You will be responsible for supporting end users in case of IT failures or standard requests according to defined processes. You will act as first level support to all end users (single point of contact).
Requirements:
- At least 1 year experience in working with IT issues related with Service Desk Specialist responsibilities
- Good command of English spoken and written
- Ability to communicate issues to customers in a non-technical manner
- Building partnership relations with other teams across the organization
- Bachelor / Master Degree
- Readiness to work night shifts (approx. 1 week every month)
- Incident, change and problem management knowledge will be an asset
We offer:
- Career growth opportunities in multinational environment
- Opportunity to participate in ambitious international IT projects
- Full Time position based on an employment contract
- Comprehensive training program to prepare for this position
- Work based on international standards using state-of-the-art tools
- Possibility to participate in training programs enhancing your qualifications
- An incentive package that includes a medical services package for you and your family, a sports card, catering and cinema tickets funding, a possibility to join a corporate life insurance scheme
- Access to Employee Pension Scheme
- Great atmosphere at workplace among enthusiastic and result oriented employees