IT Service Desk Specialist (with Spanish or French or Italian)

Requirements:

• University degree in IT preferred (educational qualification can be substituted with relevant practical experience and/or professional qualification)
• 2 years experience in the same position
• fluent English
• Very good knowledge of Spanish or French or Italian
• Experience with end user support in an international service desk
• Working knowledge of key IT processes around service delivery and operations, especially Incident Management, Knowledge Management, and Service Request Management
• Very good knowledge of Windows 7, Active Directory, SharePoint, Exchange/Outlook 2010, ticket system etc
• Excellent analytical and problem-solving skills
• Technical understanding and desire to learn more
• Able to work efficiently in multinational & virtual team
• positive attitude and maturity
• Ability to deliver at high speed and cope with stress

Responsibilities:

• Responsible for ensuring restoration of normal service as quickly as possible with a minimum disruption to the business
• Provide IT support to employees and external consultants worldwide
• Troubleshooting issues during and post upgrade
• Focus on knowledge provided on Service Desk workspace/ own inbox
• Meet all KPI’s defined for Global Service Desk (collective goals) and individual golas
• Follow support principles and game rulet
• Maintain data integrity and file system security according to manuals, guidelines and SOPs

We offer:

• Multinational environment
• Global Reach
• Friendly and collaborative management style
• Work-culture focused on employees professional and personal development