TeamQuest jest polską, dynamicznie rozwijającą się firmą, od ponad 10 lat zajmującą się kompleksowymi usługami doradztwa personalnego, w szczególności w rekrutacji specjalistów IT.
Our client is one of the biggests TSL worldwide company. For main IT Department, based in South Warsaw, we are currently looking for:
IT Service Desk Specialist with Swedish, Danish or Norwegian language
MIASTO Warszawa
Nr ref.: 26040
Zakres obowiązków:
- Act as a Single Point of Contact for all IT Users
- Log, categorize and prioritise all relevant incidents and service requests
- Provide first level support in order to restore the service as quickly as possible
- Properly allocate incidents and service requests to other * *
- Resolver groups
- Be part of Mon-Fri 9-17 on duty service with weekends coverage every couple of weeks.
Wymagania:
- Proven working experience in providing IT Support
- Comprehensive knowledge of basic hardware and software products
- Advanced troubleshooting skills
- Customer service orientation
- Fluent written & spoken English and Swedish, Danish or Norwegian language
- Experience in ITSM tool usage (i.e. Service Now, Remedy, HP SM etc.)
Dodatkowe atuty:
- Knowledge of other European languages (especially German or French)
- ITIL Foundation Certification
Oferujemy:
- Permanent contract
- Private health care with an option for a family coverage
- Group life insurance
- Subsidised sport cards, cinema and theatre tickets
- Structured training and development program
- Clear career path
- Work for a global industry leader
- Various challenges at work
- Great atmosphere
- Sport events for employees
- Opportunity to participate in the employee volunteering program
Dodatkowo:
- Please send CV in English! :)