TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
Our client is one of the biggests TSL (Transport, Shipping, Logistics) worldwide company. For main IT Department, based in South Warsaw, we are currently looking for:
IT Service Desk Specialist with Swedish, Danish or Norwegian language
CITY Warszawa
Ref. number: 26040#18010061
Responsibilities:
- Act as a Single Point of Contact for all IT Users,
- Log, categorize and prioritise all relevant incidents and service requests,
- Provide first level support in order to restore the service as quickly as possible,
- Properly allocate incidents and service requests to other * *,
- Resolver groups,
- Be part of Mon-Fri 9-17 on duty service with weekends coverage every couple of weeks.
Requirements:
- Proven working experience in providing IT Support,
- Comprehensive knowledge of basic hardware and software products,
- Advanced troubleshooting skills,
- Customer service orientation,
- Fluent written & spoken English and Swedish, Danish or Norwegian language,
- Experience in ITSM tool usage (i.e. Service Now, Remedy, HP SM etc.).
Additional advantages:
- Knowledge of other European languages (especially German or French),
- ITIL Foundation Certification.
We offer:
- Permanent contract,
- Private health care with an option for a family coverage,
- Group life insurance,
- Subsidised sport cards, cinema and theatre tickets,
- Structured training and development program,
- Clear career path,
- Work for a global industry leader,
- Various challenges at work,
- Great atmosphere,
- Sport events for employees,
- Opportunity to participate in the employee volunteering program.
Additionally:
- Please send CV in English! :)