As a Specialist Global Service Desk you will provide a
operational and technical IT assistance to LM Wind Power employees in order to enable to operate more effectively and efficiently. To provide a single point of contact for any IT-related incidents and requests and assists in incident and problem management. To provide advice, guidance and acts as the interface between the IT support areas and the end users. To manage the performance of services to business colleagues and ensure that service levels are achieved and to ensure that the expectations are met or exceeded.
You will be based in our plant in Goleniów in Poland.
We expect that you have:
- Excellent communication skills and good knowledge of English (spoken and written)
- Good knowledge of Windows 7/8.x or 10 and Microsoft Office
- A basic understanding of computer network
- A structured approach to your tasks and ability to manage several at the same time
- Fair understanding of multi-cultural environment
- Experience in IT Support / Customer Service role nice to have
We expect that you have an interest within IT and want help others in computer related problems. Experience in IT Help Desk or Customer Service roles will be an advantage, but is not a must as we are happy to help you starting your career in corporate IT.
As a person, you are a good team player, you are flexible regarding working hours and able to work on shifts. Also you are dynamic, have an analytical and logical "mindset" when dealing with issues, demonstrate enthusiasm and commitment.