IT Service Desk Specialist

KCR S.A.

Warszawa

13 dni temu

IT Service Desk Specialist
Workplace: Warszawa
  • IT service and support for employees (help desk – coordination of requests and informing users about current IT status)
  • Performing remote troubleshooting
  • Maintaining computers and application
  • Diagnosis and solving of IT equipment - related difficulties
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Preparing new workstations (installation, configuration of software, creating accounts and transferring data)
  • Training of a new employees
  • Participation in projects managed by IT Department locally and globally
  • Knowledge of system architecture will be an asset
  • At least one year of experience in IT support area (or related position)
  • Good command of English and Polish
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Very good command of operational systems (MS Windows 10)
  • Very good knowledge of MS Office applications
  • Good knowledge of LAN/WAN architecture
  • Good knowledge of SFTP environment
  • Knowledge of MS Win Server 2012/2016 including AD, DNS and DHCP will be an asset
  • Willingness to develop and extend professional knowledge connected with informational technology
  • Customer oriented thinking
  • Very good communication skills
  • Good work management, independence and problem-solving abilities

At KCR we put our mission: WE SEE HUMAN BEHIND EVERY NUMBER into our actions, therefore we offer our Employees benefits that comply with national regulations and provide the coverage that best meets employee needs.


To show that you are appreciated in our team, while working at KCR you will be provided with:

  • Ability to join fast-growing international CRO company and develop knowledge of clinical trials industry
  • Possibility of getting involved in IT activities in regions: US, Western/Central/Eastern Europe
  • Onboarding process to enable you fast takeover of duties
  • Peer Buddy Mentor who will introduce you to the organization
  • Open culture based on our values: learning, customer focus, accountability, commitment, tenacity and determination to succeed
  • Empowering workspace, offering opportunities to share ideas and influence company services development worldwide
  • Sport card, healthcare coverage, additional benefits cafeteria, NNW insurance, additional days-off for certain occasions
Our benefits:
  • Open culture
  • Employee referral
  • Empowering environment to share ideas
  • Friendly office space
  • Peer Buddy Mentor introducing you to the organization
  • Loyalty bonus for long-term dedication
  • Smooth take over of duties via
  • 3-step onboarding process Remote working options
  • Training program related to clinical trials, soft skills etc.
  • Time off options (additional day of holiday for birthday)
  • Sport card, healthcare coverage, additional benefits cafeteria, NNW insurance

NOTE: When applying please kindly read the following statement:


We will process your personal data in accordance with our Privacy Policy for the purposes of ongoing recruiting process (click for more details). Providing your personal data is voluntary, however if you do not provide us with the necessary information, we will not be allowed to get in touch with you and consider your application.


By sending application documents containing your personal data to a wider extent than required by provisions of the labor law, you are granting consent for the data to be processed by KCR for the purposes of the ongoing recruitment.


If you want your candidacy to be considered also for future recruitments, please send us an additional consent: “I agree to the processing of my personal data for any future recruitments conducted by KCR S.A. for a period of up to 3 years”. Such consent may be placed in your CV or electronic correspondence addressed to us. You can withdraw your consent at any time. Withdrawal of consent does not affect the legality of the processing carried out prior to its withdrawal.


KCR is an equal opportunity employer providing its staff with excellent opportunities to build dynamic, long-term careers.


Join KCR and take part in our journey to innovation!

Poznaj stanowisko: Pracownik help desk 
Praca na stanowisku pracownik help desk związana jest z obsługą klienta (zarówno połączeń przychodzących, jak i wychodzących). Do codziennych obowiązków zatrudnionej osoby należy odpowiadanie na zapytania klientów, wsparcie serwisowe, instalowanie sieci telefonicznych i komputerowych. Osoba pracująca na stanowisku pracownik help desk musi posiadać wykształcenie ...
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