IT Service Desk Specialist

with German

Work place: Warszawa

• 1st Level IT Support for our stores, headquarters and distribution centers (by Phone, Ticketing System and Mail)

• supporting stores in their periodical tasks

• creation of training documents or manuals

• testing of system and application enhancements

• collaboration with external and internal partners

• ticket handling (Create, Update, Dispatch, Complete, Escalate, Monitor)

• on-call Emergency Service

• excellent language skills (listening, written, verbal) in German and English is required

• IT Degree and good knowledge in Windows and Microsoft Software products

• solution mind-set

• analytical problem solving skills

• ability to learn quickly and adapt to changeable environment

• ITIL foundation will be an asset

• SAP Retail knowledge will be an asset

• international experience with daily new challenges in a young and fast paced environment

• career development opportunities and continuous learning

• great office atmosphere

• attractive benefits

• office in the center of Warsaw