IT Service Desk with French Specialist
Warszawa
For our international Client in Warsaw we are looking for IT Service Desk specialist with French.
what we offer
- Permanent contract of employment (after 3 months trial period)
- Benefit package – Multisport Card, Life Insurance, language lessons
- Private medical care
- Certified trainings
- Friendly working atmosphere
- Practical use of foreign languages
- Opportunities for growth and development; coaching and mentoring programs
- Home Office for now Once back at the office:
- Great location (close to West Railway Station)
your tasks
- To log, manage and resolve in a timely manner all Incidents and Service Requests following agreed standards and procedures
- to use a knowledge base to obtain information and perform basic troubleshooting to capture information and where possible resolve an Incident
- To escalate Incidents and Requests to 2 nd and 3 rd Line Teams as required
- To communicate regularly and effectively to End User on the status of their tickets
- To manage tickets raised with 3 rd party vendors or resolver groups
- To assist in the management of a knowledge base detailing resolutions and Work Instructions for common issues and requests
- To apply the principles of IT Security in order to protect the Bibby environment in the event of un-authorized or fraudulent requests or security threats
- To continually build knowledge and adapt to new services and changes to procedure
what we expect
Excellent Customer Service skills with the desire to exceed customer expectations
- Excellent Telephone manner
- Experience in an IT Support environment
- Experience with Outlook and Microsoft Exchange
- Methodical approach to capturing and recording information
- Understanding of basic concepts of support for desktops and laptops
- Understanding of Active Directory
- Ability to think logically and follow a technical procedure to diagnose and resolve an issue
- Ability to work as part of a Team
- Ability to work effectively under pressure
- Desire to learn about the IT environment
