Agencja zatrudnienia nr licencji 3260
Find your own at devire.pl
Location: Cracow
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu. Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Devire Outsourcing IT is a form of partnership dedicated to self-employed IT specialist, executing projects for our Clients - leading IT Companies bringing innovations and newest solutions to market.
For our Client - global information technology, consulting and outsourcing company with services spanning financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media, we are currently looking for IT Service Management Analyst to join development team in Cracow.
The role of the IT Service Management Analyst is to assist the Critical Technology Service Owner & IT Service Management Specialists in the provision of Service Management of Digital Platforms Applications to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework.
The role will include IT Service Ownership duties and have a level of responsibility for the future position of those services, including management of Application Incident, Problem, Change and Configurations service transition.
Your responsibilities will include:
- Application of Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs
- Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model
- Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated
- Developing strong relationships with business & IT teams globally to maintain a 3-year service outlook
- Assisting in the generation and publication of appropriate management information
- Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required
We seek Candidates who have:
- Working knowledge of IT Service Management
- Awareness of the ITIL Service Management framework and/or CASM
- Experience working in relevant technical environments, i.e. customer facing applications
- Availability to undertake travel both domestic and international as required
- Service knowledge of internet banking applications
- Knowledge of Retail Banking
- Strong communication and interpersonal skills to develop relationships across business and IT teams globally
- Strong decision maker and proactive self-starter
- Excellent negotiation skills
- Proven analytical skills & ability to deal with complex & technical data
- Strong team player
Nice to have:
- ITIL Service Management certification
- Experience of implementing ITIL principles
- Past working experience in a similar role (i.e. Service Management)
- Knowledge of internet banking technologies & infrastructure
We offer:
- Salary based on B2B contract (via Devire)
- Long - term employment
- Working for a leading corporation with a stable market position
- Possibility to work in an international environment
- Benefits packages