IT Service Management Coordinator
Workplace: Kraków
Nr Ref.: 00447544
Job Descriptions:
- Coordination of the application maintenance
- Close cooperation with the client (based in Cracow) and Delivery Center in Manila, Philippines
- Monitoring of tickets queues
- Taking responsibility for the equality and keeping KPI levels
- Managing the service governance (status meetings, ad-hoc meetings etc.) on a daily basis
- Coordination of all activities in order to deliver the service in accordance with contractual scope and target levels
- Providing regular feedback to the Client and Account Management regarding aspects of the services
Requirements:
- IT background
- 1-2 years of experience in Services Management is a must
- ITIL Services Management certification - will be an asset
- Working understanding of software development and maintenance lifecycle
- Fluency in English
- Experience in client facing role
- Good communication skills and analytical thinking
- Offshore cooperation experience – will be an asset
- Attitude and willingness to work in a long term assignment
- JavaScript or Salesforce experience – will be an asset
We offer:
- Clearly defined career path and professional development in an international company
- Career counseling, mentoring and support to help you achieve professional success and grow your career
- Professional trainings, access to advanced knowledge bases and to advices of international experts
- Opportunity to work with Global TOP Clients on large international projects
- Friendly workplace environment, team bonding events, ability to participate in after work activities
- Competitive benefits package: private healthcare, additional life insurances, lunch vouchers, sport packages, corporate credit card American Express Gold
