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IT Service Specialist
Krakow
specjalista (mid)
rekrutacja online
69 dni temu
IT Service Specialist
[online recruitment]
Location: Krakow
Reference number: VR-63741
Project Description:

You'll be working in the TOC (Technology Operations Centre) team, based in Krakow. We provide a high quality and responsive support service to the Investment Bank globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams

Responsibilities
  • act as point of contact for service transition activities within the TOC (Technology Operations Centre) Investment Bank team
  • analyze application and IT infrastructure services being transitioned into production
  • ensure production readiness/acceptance checks are carried out
  • contribute to meetings, reporting and governance around service transition
  • engage with stakeholders and challenge teams to ensure high quality services are delivered into production
  • uphold and develop our service transition policies and standards
  • partner and collaborate with support, incident, problem, automation, risk, IT infrastructure and application development teams in providing continuous improvement and reducing risk for services being transitioned
Skills
  • a strong feeling of ownership of the production environment and management of services
  • knowledge of service transition, ITIL service management framework or similar
  • strong analytical, problem-solving, risk management and synthesizing skills
  • a natural ability to understand, manage and solve conflicts
  • a proven level of comfort and confidence facing off and interacting with senior IT and business management
  • experience of Azure DevOps Boards, ServiceNow, Jira, Tableau product suites or similar
  • the ability to understand technical documentation and interpret risks
  • a basic understanding of application software deployment lifecycles (SDLC) and agile methodologies
  • a background giving you high level technical knowledge to understand IT infrastructure including operating system, cloud, middleware, database, storage and networks
  • an appreciation of risk and what can go wrong within IT
  • service orientated
  • highly analytical and a logical thinker
  • a strong problem solver and conflict manager
  • proactive in your approach to all tasks and responsibilities
  • able to continuously challenge teams to improve their services
  • a confident communicator and negotiator that can explain technology to a non-technical audiences
  • keen to continually improve workflows, reporting and deliveries through automation and tooling
  • able to interact and influence a diverse team and stakeholder base
Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Please send your CV with consent for processing your personal data for recruitment purposes using the below button
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Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.

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Luxoft Poland

Why Luxoft?

Luxoft is built by Luxofters. Every member of our global team forms part of the backbone of our business, so we make sure to support the continual development of our dedicated workers. In addition, we build highly effective teams that are incubators of unparalleled accomplishment. The ethos guiding our investment into each and every Luxofter can be described by three words: we grow personally and professionally, we unite in team spirit and we lead on a global scale. We have a robust digital presence, so it is easy to become familiar with the company online. From participating in online events such as LoGeek Nights, listening to our TechTalk podcasts, reading Luxoft’s regular LoGeek Magazine, or honing your skills by joining one of our Luxoft Technology Series webinars, those interested in knowing more about Luxoft have numerous ways to get a feel for our company. Getting a vibe for Luxoft is only a click away. Join Luxoft and help create ​the tech innovations of tomorrow.

Recruitment process

Step Send Your Resume and talk to our Recruitment Specialist
Step Interview with Technical Specialist
Step Project Lead Interview
Step Job Offer

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