IT Service Specialist
[online recruitment]
[online recruitment]
Location: Krakow
Reference number: VR-63741
Project Description:
You'll be working in the TOC (Technology Operations Centre) team, based in Krakow. We provide a high quality and responsive support service to the Investment Bank globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams
Responsibilities
- act as point of contact for service transition activities within the TOC (Technology Operations Centre) Investment Bank team
- analyze application and IT infrastructure services being transitioned into production
- ensure production readiness/acceptance checks are carried out
- contribute to meetings, reporting and governance around service transition
- engage with stakeholders and challenge teams to ensure high quality services are delivered into production
- uphold and develop our service transition policies and standards
- partner and collaborate with support, incident, problem, automation, risk, IT infrastructure and application development teams in providing continuous improvement and reducing risk for services being transitioned
Skills
- a strong feeling of ownership of the production environment and management of services
- knowledge of service transition, ITIL service management framework or similar
- strong analytical, problem-solving, risk management and synthesizing skills
- a natural ability to understand, manage and solve conflicts
- a proven level of comfort and confidence facing off and interacting with senior IT and business management
- experience of Azure DevOps Boards, ServiceNow, Jira, Tableau product suites or similar
- the ability to understand technical documentation and interpret risks
- a basic understanding of application software deployment lifecycles (SDLC) and agile methodologies
- a background giving you high level technical knowledge to understand IT infrastructure including operating system, cloud, middleware, database, storage and networks
- an appreciation of risk and what can go wrong within IT
- service orientated
- highly analytical and a logical thinker
- a strong problem solver and conflict manager
- proactive in your approach to all tasks and responsibilities
- able to continuously challenge teams to improve their services
- a confident communicator and negotiator that can explain technology to a non-technical audiences
- keen to continually improve workflows, reporting and deliveries through automation and tooling
- able to interact and influence a diverse team and stakeholder base
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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