IT Service Support Analyst
Łódź
IT Service Support Analyst
Łódź
Nr Ref.: 1048245
Łódź
Nr Ref.: 1048245
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Our Client, a prestigious and highly respected global company, is urgently seeking an IT Service Support Analyst to join its Shared Service Centre in Lodz.
The successful Candidate will be responsible for acting as interface between business and IT, playing the role of the first point of escalation for business users in terms of any IT related matters. Moreover, IT Service Support Analyst will be responsible for providing technical and functional guidance for business users by dedicated training sessions and working on expanding self-service knowledge base.
The ideal Candidate has at least 2 years of working experience in IT (Service Desk / Help Desk) and very good knowledge of English. Moreover, a good knowledge of ITIL process, Microsoft products (Windows, Office, Active Directory) as well as overall knowledge of networking (LAN, WAN) will be an advantage. The ideal Candidate should have good knowledge of Outlook 2003/2010 administration, basic knowledge of IP telephony (Cisco, Interactive Intelligence) as well as ability to work on various shifts.
Our Client offers a full time job in a multicultural company and stable employment conditions in dynamic environment. Attractive salary and benefits are also provided.
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