ASTEK Poland is a rapidly growing local branch of the international ASTEK Group. We specialize in IT staff outsourcing and in the implementation of IT projects. We employ experienced specialists for the leaders of banking, insurance, telecommunications, high-tech, pharmacy, logistics in Poland and abroad..
For one of the largest company which focused on research, production and selling medical equipment, I am looking for Helpdesk Agent with French.
IT Service Support Specialist
Location: Warszawa
Location: Warsaw (near to Warsaw West Station)
Availability: Project starts on 1st of June 2019
Key Responsibilities:
- Provide phone, email and chat support to remote users.
- Utilize Standard ProblemSolving methodology to resolve customer issues.
- Use Mobile Device Management (MDM) tools to manage and support end user mobile devices.
- Troubleshoot and resolve connectivity and VPN issues.
- Use VPN / token management tools to administrate and support end user VPN access.
- Troubleshoot and resolve functional application issues.
- Document reported issues and service provided in the IT Service Management System (Remedy).
- Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Requirements:
- Technical atitude enabling root cause identification and permanent issue resolution.
- 3+ years + experience in supporting applications on IPad, IPhone and laptops and other mobile devices.
- Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
- Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on iPads and Laptops.
- Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.
- Hands on experience on IT Service management tool like Remedy 8.1 or 9.
- Ability to work in extended hours if required (1st and 2nd shift availability).
- Near native speaking and writing in English and French
Why you should work with us?
- Solid Foundations
- Ambitious Projects
- Individual approach and friendly atmosphere
- Famous Brands
- Inspiring Leaders
- Flexibility
- Extra Benefits
- Referral System
Why you should work with us?
- Solid Foundations
- Ambitious Projects
- Individual approach and friendly atmosphere
- Famous Brands
- Inspiring Leaders
- Flexibility
- Extra Benefits
- Referral System
