Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
IT Specialist (2nd line support)
Job location: Kraków
Nr ref.: 6-10-53264
For our client, leader among international technology companies in automotive and motorization area we are looking for IT Specialist (2nd line support).
Responsibilities:
- Being the 2nd point of contact for advanced incidents and service requests related to computer systems, hardware, software, applications, telephone, network.
- Facilitates incident response and service request processes from ticket creation to ticket closure, including communications and documented resolutions.
- Diagnoses, researches and resolves technical hardware/software incidents; monitors service requests , initiates prescribed escalation process.
- Audits incidents to ensure identification of root cause & completion of the problems, Recognizes and informs management of recurring problems.
- References enterprise-wide list of assets, changes, locations, versions and warranties as part of incident response.
- Creates and maintains knowledge articles to be used internally and/or externally regarding training, best practices, solutions or processes as it relates to products, environments and related technologies.
Requirements:
- Min 2 years of experience working in IT service desk
- Knowledge of servers, configurations, instalations
- Experienced with office 365 in Cloud
- Experienced withCisco phones
- System Center Configurating Manager
- Knowledge of Active Directory
- Understanding of mobile devices
- Setting VPN
- Setting equipment
- Working knowledge of Microsoft Office, SharePoint, Internet Protocols (HTTP, FTP, DNS, IP, SSH, etc.) and Service Desk Tracking tools
- Good English skills min B2 level
- Passion for learning about new technologies
Benefits:
- Working in an international environment
- Working hours from 8 am to 4.00 pm
- Private medical healthcare
- Multisport Card
- Trainings
- Stable employment with market competitive salary,
- Fresh fruits in the office;
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".