IT Specialist

• handle standard and non-standard requests,
• cooperation with first line of support (ServiceDesk) and third line of support,
• analyse and remotely resolve simple and complex incidents,
• identify, diagnose and resolve problems together with other support teams,
• participate in projects,
• follow the implemented processes (ITIL),
• contribute to continuous improvement of daily work.

An IT Specialist has a thorough understanding of client related issues, but is also able to troubleshoot issues together with client development, network, datacentre or application teams.

• at least Bachelor degree (preferably in IT area),
• basic understanding of network, servers and applications environments,
• ITIL v3 Foundation certified is a plus,
• very good English skills (written and spoken),
• pro-active behavior, take initiatives to improve daily work,
• willingness to travel internationally,
• ready to shift work.

• job in an international environment and a young, dynamic team,
• opportunity for professional development,
• excellent work atmosphere,
• attractive salary adequate to the skills and experience,
• rich benefit package.