IT Support Analyst - Multimedia
[online recruitment]
[online recruitment]
Location: Krakow
Reference number: VR-53240
Project Description:
You'll be working in the Multimedia team in Poland . We provide video conferencing support across the bank This benefits our internal customer / users. As a L2 / L3 Engineer, you'll play an important role in supporting these services and making sure zero downtime for any of these service.
Are you an expert when it comes to technology like video conferencing ? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
Responsibilities
- support the Service & Product Manager across several technical domains
- ensure workflows, processes, tooling and applications are of the highest quality standard
- contribute expertise to the management of existing and new IT products and services
- define workarounds for known errors and initiate process improvements
- maintain a knowledge database
Skills
- ideally 3 or more years of hands-on experience with video conferencing technology.
- Good knowledge of video protocol like SIP & H323.
- Hands-on experience on Cisco telepresence, and Tandberg video conferencing devices and infrastructure
- Experience with Video devices like Cisco SX80 , Cisco Spark Room Kit , Cisco Telepresence IX 5000 , Cisco Meeting Server , Telepresence Management Suite , Cisco Expressway Edge/Control is desirable.
- Ability to solve complex issues, good at problem statement analysis and solution design thinking
- some knowledge of data networking (routing, switching)
- confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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