IT Support Analyst with Finnish and/or Dutch
Warszawa
IT Support Analyst with Finnish and/or Dutch
Warszawa
Nr Ref.: 1049214
Warszawa
Nr Ref.: 1049214
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, a global outsourcing company established in Gdańsk, we are currently seeking Candidates for the position of IT Support Analyst with Finnish or/and Dutch.
Holding the position of IT Support Analyst you will be responsible for service ticket creation, assignment, categorisation, prioritization, escalation, tracking, closure and feedback. You should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents. This work also consists of such duties like incident management (ticket re-assignment, routing, chasing, queue management) and problem management (identifying the calls/tickets and highlighting them to L2, tracking, call back).
To be successful in this role you need minimal experience (at least 0,5 year) in a similar role, educational background (IT or related) would be an asset. Moreover our Client appreciates your set of IT skills regarding desk servicing, good knowledge of key IT processes around service delivery and operations, especially incident & problem management skills. Fluency in English and Finnish or Dutch are required.
Our Client offers a stable full-time job, opportunities for professional development within an international BPO organization. Benefit package and trainings are also provided.
Sounds like you? Do not hesitate to send your CV in English using the ‘apply’ button.
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