Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
IT Support Analyst with Italian
Workplace: Warszawa
Nr Ref.: A130607
KNOWLEDGE & EXPERIENCE
- Excellent communications skill in written and verbal skills in English.
- Excellent communications skill in written and verbal skills in Italian.
- Proven team player with experience of working with colleagues spread across multiple global locations, dealing with time zone constraints and low levels of face to face communication.
- Very good knowledge of Microsoft business applications; Windows OS, Office, Outlook, Active Directory and mobile platforms e.g. smart phones, tablet/handheld devices.
- Good knowledge of computer hardware and IT communications with understanding of networking technologies including WAN / LAN / TCP/IP.
PRINCIPAL ACCOUNTABILITIES
- Act as a first line technical resource on support issues for IT support, taking ownership and responsibility of each incident to ensure the customer experiences a proactive and helpful support service.
- Be responsible for ensuring all calls and emails are logged accurately within the Service Management system.
- Be a knowledgeable point of contact for customers and follow up on closed and open tickets.
- Escalate incidents to the relevant 2nd or 3rd line technical teams (including FSS), ensuring the Team Leaders are aware of any major risks, issues or outages.
COMPANY OFFERS:
- Fix contract
- Annual salary bonuses
- Social Fund (Sport Card, bus tickets, tickets to the cinema, theatre etc.)
- Private Health Insurance
If you are interested in this offer please send your application by clicking Apply button.
