Agencja zatrudnienia nr licencji 3260
Find your own at devire.pl
Miejsce pracy/
Location: Warsaw
Nr ref.: PL39598
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu. Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
IT Support Analyst
For one of our clients, leading international law company, we are looking for…
IT Support Analyst
Company and position overview:
- International law company located in Warsaw expertise cross-border and regional corporate/M&A, banking, capital markets and real estate transactions
- Work in multinational and multilingual environment within Technology Service Delivery Department in located in Warsaw Shared Services
- Professional development program (various experiences, courses, trainings, certifications, post graduate studies etc.) refund
- Benefits package - Private medical care, Multisport, Public transport card, Travel Insurance, Annual Bonus, Integration Invents
- Home Office to be agreed with the manager
- Contract of Employment
- Attractive office location
Key Function:
- Supervisory role within the Technology Support team, acting as a point of escalation for other analysts and deputising for the team leader
- Support 1st line application (productivity tools and business applications) including incident and problem identification, analysis, resolution, diagnosis or escalation when necessary
- Response to communication request either over the telephone, Self Service, e-mail on a 24x7 basis
- Identify recurring and common incidents and contribute to finding solutions to reduce them
- Act as a first point of escalation
- Carrying out trend analysis on Service Delivery targets
- Ensuring adherence to call management procedures
- Major Incident Management
- Working with IT Support, Technical Support, Change and IT Training, 2nd and 3rd Line Technical Teams
Requirements:
- Strong customer focus
- Work with minimal supervision and manage complex issues
- Excellent command of the English language
- Experience in telephone support and problem solving
- Knowledge of MS Windows operating systems, MS Office applications, Windows Terminal Services, Document management systems, document comparison tools and network IT infrastructure and hardware