Our Client, an international online and mobile services producer, is opening office in Krakow. The center will hire about 150 IT Specialists for new projects and creating new products. Innovative Company with headquarters based in London and divisions worldwide - with strong position on the market, works with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Requirements:
- Active Directory administrative experience within a medium / large organization
- Windows 7 desktop infrastructure within a medium / large organization
- Application deployment and maintenance, including testing and documentation
- Practical understanding of computer hardware and software
- Experience working with Service Management/Call logging systems (e.g. ServiceNow, Remedy)
- Experience of Java in a desktop environment will be an asset
- Experience of supporting a mobile workforce within a secure enterprise environment will be an advantage
- Strong problem solving and organizational skills
- Excellent communication and interpersonal skills
- Hands on approach
- Eager to learn and quick to learn
- Attention to detail
Responsibilities:
IG’s Service Desk team are the first point of contact between end users and IT. The team are responsible for recording incidents and service requests within IG and work to either restore service as quickly as possible or where required alert and / or escalate to the specialist support team. The position requires technical troubleshooting abilities and excellent customer service skills. The team is also responsible for ensuring issues adversely affecting the business are quickly diagnosed, workarounds are determined and actions are taken to ensure that the issues do not reoccur.
Core functions include:
- Troubleshoot end user incidents and where possible resolve upon first contact
- Triage incidents and service requests via phone, e-mail, communicator, ServiceNow
- Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow
- Support the EMEA region with various aspects of the role supporting the company globally.
- When incidents are raised the job holder will need to quickly determine the severity of the issue with regard to business impact and technical complexity
- This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure
- Day to day tasks will involve various aspects of UK, EMEA, and Global support including AD management, workstation application testing, deployment and maintenance, print management, patching, rollouts, trade floor support, video, video conferencing, as well as the servers and software that support these functions where required
- Perform password resets
- Provide remote access/VPN support
We offer:
- A possibility of taking part in setting up a new IT Hub
- Induction trainings
- Extended learning opportunities
- Participation in interesting and challenging projects within global structures
- Opportunity to develop and broaden technical skills
- Attractive salary, bonuses and benefits package
- Good atmosphere and comfortable working environment
