IT Support Lead

Do you have a knack for technology and a firm business understanding? Are you at your best when supporting others? We're looking for someone like that to:

• support the Service & Product Manager across our Rates and Credit business (Trading and Sales) and our technical partners
• uphold high standards for timely issue resolution and communications with our clients
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors, initiate and help to deliver process improvements
• maintain a knowledge database, and personal development to succeed

You should have:

• a natural ability to solve complex issues
• strong analytical, problem-solving and synthesizing skills covering both technical and business areas
• experience in a similar role (e.g. previous Front Office Rates and/or Credit exposure within Investment Banking)
• a background giving you IT technical expertise across Windows, UNIX, SQL and ITIL
• experience to deploy new system versions
• a desire to ensure continuous improvement in the team
• a proven level of comfort and confidence facing off and interacting with senior IT and Business management

You are:

• a confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into our products and services
• a strong team player looking to add value to their team
• c client centric and service driven individual
• able to interact with a diverse teams and stakeholders
• proactive in your approach to all tasks and responsibilities
• someone who wants to make a positive impact in the world of support