Jacobs leads the global professional services sector delivering solutions for a more connected, sustainable world. With $15.0 billion in combined revenue and a talent force more than 77,000 strong, Jacobs provides a full spectrum of services including scientific, technical, professional, construction- and program-management for business, industrial, commercial, government and infrastructure sectors.
IT Support & Operations Technician (Tier 2)
Location: Kraków
Nr ref.: GLO00006D
Description
IT Support Operations Technician (Tier2) will be responsible for providing second line support to end users for computer workstations, servers, application software and hardware. The team will support the internal customer in the region of Europe. Travel might be required to provide support onsite.
This position requires collaboration with local, regional, and global IT teams as well as individual responsibility for complex tasks typically relating to computer hardware, printers, LAN infrastructure and network operations, telephony, IT installations, and/or maintenance for local, off-site, and/or remote locations.
Qualifications:
- 2 -5 years support desk experience
- Very good knowledge of English (written and spoken) is essential
- Good knowledge of Windows Operating System , Microsoft Office
- Experience with Support Desk Software
- Good background in networking concepts and technologies
- Desire and ability to rapidly learn new technology skills
- Backup process knowledge and good practice
- Strong communication and troubleshooting remotely skills
- PC/ laptop configuration familiarity
- Ability to simulate or recreate user problems to resolve operating difficulties.
- Time management and organizational skills
- Team oriented individual-Process and documentation oriented, flexible
- Ability to travel
We offer:
- International working environment and unique company culture
- Personal development opportunities
- Friendly atmosphere in dynamic team
- Full time employment contract with salary corresponding to qualification
- Benefits package including medical care, insurance, sport activities and other
- Independent role and flexible working hours
