For our Client, leading e-commerce company, based in Warsaw, we are currently looking for Candidates for 2nd Line Support position.
IT Support Specialist - 2nd Line
Miejsce pracy: Warszawa
Nr Ref.: 2LWeb/09/2014
Zakres obowiązków:
- Provide 2nd line support for existing clients of the company's web based application
- Interact with Sales, Account Managers and Level 1 support to both mentor and help solve issues
- Troubleshoot and report on different queries and completed action
- Provide sql queries and reports for in-house users
- Previous experience working in Customer Support as a 2nd Line Support Specialist
- Excellent organizational, written and oral communication skills
- Experience in developing and testing SQL scripts to query and manipulate data
- Experience with MySQL
- Strong investigative skills in complex software infrastructure
- Good knowledge of English
- Understanding of programming fundamentals
- Ideally knowledge of support software – such as ZenDesk
- Full time job contract with atrractive salary conditions
- Work within well-established international company with multicultural environment
- Access to professional trainings
- Positive work environment
- Great location- the center of Warsaw
- Work on interesting global projects