IT Support Specialist French + Italian/Spanish

Our client, a big international company from the automotive industry, is looking for a Bilingual IT Support. The person participating in the project will be responsible for the technical support of the customers.

Main Responsibilities: 

• Receiving (Answering phone calls from end users) and registering Service Requests (SR)
• Trouble shooting and resolution of SR’s thanks to knowledge of client's business applications 
• Transfer/Escalation of SR’s to other Support Groups (SG)
• Keeping track of and follow up of SR’s transferred to other SG
• Informing users as to the progress of SR’sResponsibility for the Team SR’s.
• Other duties as assigned by management.

An Ideal Candidate Profile:

• Fluent in two of the following languages: French/Spanish/Italian/Portuguese;
• Customer Service/IT Support experience is warmly welcome but not necessary. 

Our Offer: 

• Attractive, experience-related salary - up from 6000 Gross 
• Competence development 
• Medical care