FEEL THE THRILL OF CREATIVE EFFORT AND ACHIEVE THE IMPOSSIBLE
Alpha Technologies specializes in the IT recruitment of top quality specialists needed for all levels of organization. We are American company based in Wrocław.
We are looking for experienced:
IT Support Specialist L2
Location: Wrocław
Responsibilities and key tasks:
- Remote investigation, resolution and escalation of all Incidents affecting the users' desktop
- Ability to diagnose and resolve software issues
- Liaise with third-level support groups when additional support/advice/escalation is required
- Support the management of Major Incidents
- Work closely with Global Service Desks to continuously improve/promote L1 resolution
- Support all ITIL processes, in particular the Incident and Problem processes
Qualifications:
- Knowledge of Microsoft Office, Internet Explorer
- Knowledge of Lync and Windows 7
- ITIL V3
- fluent English
Your benefits:
- Employment agreement or B2B contract – it depends on your preferences
- Competitive salary, which depends on your skills and qualifications
- Remotely trainings with our Specialists from USA
- International projects
- Regular improving of your current knowledge
- Possibility to start cooperation in USA