Jesteśmy informatyczną spółką giełdową specjalizującą się w tworzeniu oprogramowania oraz rekrutacji i outsourcingu kadr IT. Prowadzimy również platformę księgowości internetowej ifirma.pl. Dla naszych klientów rekrutujemy głównie specjalistów z obszaru informatyki, telekomunikacji i elektroniki. Nr wpisu do Rejestru Agencji Zatrudnienia: 1264.
Do you have strong French language skills? Do you connect your professional career with IT? If so, join our Client - world wide IT company as
IT Support Specialist in Cracow.
We're looking for person who has:
- Excellent communication skill in French & English (as well as Polish if possible)
- Excellent customer handling skills
- Knows how to log incidents/requests in any enterprise standard ITSM tool
- Foundational knowledge in ITIL
- Categorizes and prioritizes all incidents and service requests arriving on the Service Desk queue, either resolving them directly or re-assigning them to other support teams as required
- Strong analytical skills and problem solving techniques
You will be responsible for:
- Provide support to Desktops, Printers, and other peripherals etc. either on field or Remotely desktop support
- On-site support and support for Remote sites and work-from-home computing
- Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
- Level-1.5 Remote Desktop Management (RDM) support of end users
- Emergency recovery maintenance for Desktops
- Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed
- Re-installation of the anti-virus packages corrupted or deleted by the users
- Installation / Reinstallation of mail client software on users desktops/Laptops
- Install/configure/update e-mail software at client site.
- Configuration of client's PC
- Day to day troubleshooting activities
- Help in upgrade the version of Mailing software
- Support of infrastructure servers (Active Directory, Domain Controllers, File & Print)
- Onsite filed support –End user device h/w and desktop software distribution
- Perform asset management activities to ensure hardware is properly assigned to the end users.
Sounds interesting? We're always happy to talk with you about new opportunities. Send us your resume in English. Please remember about agreeent for processing your personal data.
