IT Support Specialist

Job description

• Providing excellent application support for the internal company web-based CRM software,
• Gathering requirements and assisting in the bug solving process by asking relevant questions and maintaining communication with the involved business side,
• Utilizing a well-developed troubleshooting skills to resolve a wide variety of software-related issues,
• Managing CRM advanced settings, making sure they are aligned with the relevant business processes,
• Assisting our development teams with complex requirements, development, testing, and deployment needs,
• Participation in international IT projects,
• Preparing reference for users by writing operational instructions.

Requirements

• Excellent command of spoken and written English,
• A Bachelor’s degree in a related field or at least 1 year experience in IT support,
• Demonstrate a strong drive to learn and develop; ability to pick up new skills,
• Working knowledge of SQL, HTML.
• Excellent communication, and interpersonal skills,
• Basic expertise with CRM systems,
• Analytical thinking and orientation towards processes,
• Able to work in a fast-paced environment with shifting priorities.

We offer

• Competitive salary and benefits package,
• Dynamic and international working environment,
• Strong growth and training opportunities,
• Friendly team and informal atmosphere,
• Using English on a daily basis,
• Unique company culture.