Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- Daily environment health check and pre-shift communication.
- Incident queue coverage in shift patterns.
- Clearly document support issues and all steps performed in SNOW ticketing tool.
- Support deployment and implementation of new products and solutions
- Diagnosis and resolution of HW/servers/network/voice technology related issues.
- Liaise with third-level support groups when an additional support, advice or escalation is required.
- Contribute to recovery of IT infrastructure during Major Incidents,
- Manage and perform allocated tasks, projects, initiatives, check progress, report results to peers and management.
- Close cooperation with Global Business Support and IT management on initiatives and maintenance works affecting BDC offices in Poland.
- Support all ITIL processes, in particular Incident and Problem Management processes.
Essentials Skills and Qualifications:
- Proven in-depth knowledge of IT infrastructure - network topology and HW, assembling process of IT HW,
- Ability to troubleshoot hardware, software, and networking issues on laptops, PCs, thin clients and mobile devices.
- Knowledge and understanding of Microsoft Windows operating systems and computer architecture.
- Proven extensive experience of support of end user environment, as well as core IT infrastructure.
- Working knowledge of Active Directory and group management.
Desired Skills and Qualifications:
- Bachelor's degree or equivalent work experience,
- Knowledge of corporate print environment.
- Knowledge of server's administration.
- Attention to details, understanding of importance and impact of conducted IT infrastructure changes.
- ability to work in a heavily multitasking environment, frequently under pressure, on time shifts and office locations changing every week,
- Manage cases according to defined severities and case priorities to meet client's expectations.
- Patience and creativity, conflict management skills.
- Ability to work outside business hours, during evenings and weekends.
- Experience in cooperation within multi-site organization.
- Strong teamwork and communication/information sharing.
- pro-active approach, ability to find initiatives and optimization ideas of existing IT environment,
- ITIL v3 foundation.
- Fluent written and spoken English.
Client is a major player in global banking - and is an employer of choice. As we continue to expand our excellent market position, we value the force that drives our success.
Our Wroclaw Business Delivery Centre is committed to utilizing the most sophisticated technology, offering innovative products and providing high quality services to our clients. To facilitate this we are focused on hiring the best talent and to provide a strong platform to help our employees develop and build exciting careers.
As an IT Support Specialist, you will be responsible for on-site and remote support of 4500+ users across all Client's offices in Wroclaw. Your main focus will be maintenance of proper operation of IT infrastructure, in terms of hardware, network, voice connectivity and deployment of new products and solutions.
As part of this role, you will have opportunity for:
- Multitasking
- Ability to work in different work conditions (server rooms, open space, travel between offices, storage, office fit-outs, IT HW relocation, etc.)
- Deploying new solutions and products
- Managing client's expectations
- Growing work complexity expectations as part of team's investment in people's skills and knowledge growth
As well as such benefits:
- Long career plan,
- in-sourcing possibilities,
- leading industry technologies
- investment in personal competencies
- very good team atmosphere
- employer of choice in IT, well-known on local and international labor market