Function as an IT support person, handling and managing the IT operations in Cognizant Poland based out of Wroclaw. Responsibilities would include managing the IT related activities for the Cognizant offices in Wroclaw. The position has to, perform and manage IT resource management related tasks such as asset tracking, installation and provisioning of IT assets to end users and need to have sufficient experience in handling windows environments, Active Directory, File and print environments .The position is also expected to work on maintaining and troubleshooting desktops/laptops/printers/scanner/phone/ AV (Tandberg) issues and provide remote support to users if necessary. This position will coordinate with other IT team members across CE region, offshore IT teams of cognizant, and the remote service desk teams (GSD) to provide a stable IT environment across in Cognizant Poland.
Function: IT Support
- IT Incident management, problem management.
- IT Resource Management and Lifecycle management process.
- Co-ordinate with remote NSS and GSD teams.
- Computers vendor management for warranty and repair related issues.
- ISP management for external network related issues.
- Telecom and mobile vendor management.
- Datacentre vendor management.
- Handling day to day operational calls with respect to Laptops /Phones /Blackberry related issues,
- Hardware and software inventory management.
- Knowledge and experience in handling Windows, Active Directory and File/Print Environments.
- Proficiency in installation/configuration and troubleshooting of Laptops and desktops,
- Knowledge in Windows XP/Windows 7 administration,
- Knowledge in Microsoft suite of products and their troubleshooting,
- Knowledge in Windows server 2008, 2012
- Knowledge in Virtualization (VMware, Hyper-V, etc)
- Basic Microsoft SharePoint knowledge
- Basic firewall Management (Cisco ASA)
- Basic networking knowledge.
- Basic understanding of Data ,Voice & Video infrastructure.
- Written and Oral proficiency in English,
- Verbal communications. Ability to effectively interact with peers and managers.
Poznaj
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.