IT Team Leader

Job description:

As the Lead of End User services team you’ll be working as part of the Infrastructure department, operating, implementing and supporting solutions and platforms for End User related services within company.

Key responsibilities:

• Lead team towards constant improvements on operational quality
• Constant End user services quality and costs benchmarking towards market
• Reporting of End User services quality, incidents and problems
• Secure efficient resolution of end user services related requests
• Secure efficient operation of Workstations platform across  the group
• Secure efficient operations of printing service
• Secure patching and required updates are performed
• Own and operate end user asset management process
• Own and operate end user related software licenses management process
• Cooperate with architects, project stakeholders and internal/external vendors 

Requirements:

• University degree in IT or related
• At least 5 years of proven experience implementing and operating end user relied service delivery organization
• Team leadership experience for at least 3 years

Knowledge of:

• ITIL (or other IT management) framework
• Application packaging and distribution
• User access management
• Assets logistics
• Operating support chain
• Technologies enabling access to business applications
• Very good knowledge of English language
• Availability for business trips

We offer:

• Stable work in prestigious, international company
• Attractive salary 
• Excellent work atmosphere and a lot of interesting and challenging projects