Polski HR - Doradztwo Personalne Sp. z o.o. is a professional HR consulting agency that specializes in the recruitment and selection of employees for middle and senior level. We work with reputable employers from Polish and abroad. We belong to the Polskiego Holdingu Rekrutacyjnego S.A.
Polski HR – Doradztwo Personalne Sp. z o. o is as entered by the Marshal of the Malopolska Region in the National Register of Employment Agencies under the number 9301.
Currently for our client from fuel industry, we are looking for IT Team Leader to work in Warsaw.
Job description:
As the Lead of End User services team you’ll be working as part of the Infrastructure department, operating, implementing and supporting solutions and platforms for End User related services within company.
Key responsibilities:
- Lead team towards constant improvements on operational quality
- Constant End user services quality and costs benchmarking towards market
- Reporting of End User services quality, incidents and problems
- Secure efficient resolution of end user services related requests
- Secure efficient operation of Workstations platform across the group
- Secure efficient operations of printing service
- Secure patching and required updates are performed
- Own and operate end user asset management process
- Own and operate end user related software licenses management process
- Cooperate with architects, project stakeholders and internal/external vendors
Requirements:
- University degree in IT or related
- At least 5 years of proven experience implementing and operating end user relied service delivery organization
- Team leadership experience for at least 3 years
Knowledge of:
- ITIL (or other IT management) framework
- Application packaging and distribution
- User access management
- Assets logistics
- Operating support chain
- Technologies enabling access to business applications
- Very good knowledge of English language
- Availability for business trips
We offer:
- Stable work in prestigious, international company
- Attractive salary
- Excellent work atmosphere and a lot of interesting and challenging projects