IT Technical Analyst with German or Italian
Kraków
IT Technical Analyst with German or Italian
Kraków
Nr Ref.: 1077689
Kraków
Nr Ref.: 1077689
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here.
IT Technical Analyst
Key Accountabilities:
- Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations.
- Acts as first or second point of contact for clients to request assistance. Can resolve all Tier 1 and many Tier 2 problems by applying procedures and their seasoned expertise.
- Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps.
- Resolves work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution.
- Can address complex issues that require specific subject matter expertise (e.g., relating to emerging technologies, mobile devices, etc.)
- Provides input to development of process and work improvements. Implements improvements after management review and approval.
- May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members.
- Notifies clients of outages affecting service.
- Documents problems and resolutions and creates documents for knowledge transfer.
- Produces reports summarizing the work effectiveness of the team.
- Reviews current processes or standards and recommends improvements.
- Possesses the knowledge of standard hardware and software in the IT infrastructure required to address more complex incidents that involve multiple areas of the applications and/or infrastructure.
- Has a seasoned understanding of network connectivity and infrastructure, including wireless and remote access.
- Has an understanding of company-specific applications, access and technologies.
- Has the expertise to independently handle nearly all routine and non-routine inquiries and problems.
- Utilizes a broad range of technical support products and technologies to resolve difficult technical issues.
- Proficient in English and one of the following languages: German or Italian
Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career.
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