Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
IT Technical Support Specialist
Workplace: Warszawa
Job Description
Provides moderarely complex technical support to end users for personal computers, system communications (LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).
- Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. May recommend process changes.
- Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
- Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
- Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination. Recommends changes to procedures and processes; implements as approved.
- Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
- Supports documentation maintenance; updates information and changes as directed.
- Works with less experienced technical and non-technical personnel on both routine and complex projects.
- One or more years of technical training in computer field.
- Six or more years of technical support experience.
- Experience working with company products and operating systems.
- Experience working with solving computer-related technical problems.
- Experience working with the company escalation policy.
- Ability to co-create innovative projects for leaders in the IT sector.
- Opportunity for professional development.
- Excellent work atmosphere.
If you are interested in this offer please send your application by clicking Apply button.
